The website currently only accepts Visa, MasterCard, and JCB credit cards issued by major banks in Taiwan.
Once the order is successfully processed, you will receive a "Payment Successful Notification" email sent by the system to the email address you registered. Additionally, you will receive a text message notification on your mobile phone.
We offer the following delivery options:
Home Delivery – Hsinchu Logistics
Convenience Store Pickup – 7-11 Delivery Service
General Products: If your order is placed and payment is completed before 11:30 AM on a business day, your order will be shipped within 2-3 business days. (Business days exclude weekends and public holidays. If you place an order during a holiday, that day will not be counted as a business day.)
Pre-order Products: The shipping date will be indicated on the product page. Orders will be shipped in the sequence they were placed. If there are any delays due to shipping, customs inspection, or other uncontrollable factors, you will be notified of the delay.
Group Purchase Products: The shipping date will be indicated on the product page after the group purchase is completed. Orders will be shipped in the sequence they were placed.
Promotional Products & Discounted Items: These will be shipped in the order they are received and are not subject to the above-mentioned shipping timelines.
Home Delivery: Delivery takes 2-3 business days. (For high-volume periods or remote and difficult-to-reach delivery points, an additional 2-3 business days may be required.)
Convenience Store Pickup: Delivery takes 3 business days to your designated 7-11 store.
Delivery times are subject to the logistics provider's operation schedule. Please be aware!
Once your order is successfully processed, you will receive a "Payment Success Notification" via the email you registered with. Additionally, a text message notification will be sent to your mobile phone.
To protect your reservation rights, all bookings require a prepayment deposit of NT$100 per person for each class. The booking is only complete once the payment is successfully processed.
You can view and modify your order status at "Official Website - My Account - Order Information".
For course reservations on our official website, we accept payment via Credit Card, ATM Transfer, or Stored Points for Deposit Deduction.
The deposit will be directly deducted from the reservation for the selected course.
To cancel your reservation, please message our customer service at Line: @gagamonster or send a private message to the GAGAmonster Slime Monster Planet Facebook page, providing your order number, course date, and session to cancel the booking. Cancellations must be made at least 3 hours prior to the start of the course (including the 3-hour window). Customer service will reply on business days and process the cancellation within approximately 7 business days.
★★★ Cancellations made within 2 hours of the course start time will result in the full forfeiture of the deposit, and no refunds will be provided. ★★★
Deposits will be refunded as account points. No direct cash refunds will be issued.
Your reservation will be held for 5 minutes after the scheduled start time. If you are late or do not show up, your reservation will be canceled without a refund.
Once your order is successfully processed, you will receive a "Payment Success Notification" email sent by the system to the email you registered with. Additionally, a text message notification will be sent to your mobile phone.
To protect your reservation rights, we operate on a prepaid deposit system. A NT$100 deposit is required per person for each class. The reservation is only confirmed once the payment is successfully processed.
You can check and modify your order status by going to "Official Website - My Account - Order Information".
For course reservations on our official website, payment can be made using credit card, ATM transfer, or stored points to cover the deposit.
The deposit will be directly deducted from the reserved course fee.
If you need to cancel your reservation, please contact customer service via Line: @gagamonster or send a private message to the GAGAmonster Slime Monster Planet Facebook page. Provide your order number, course date, and session time to cancel the reservation. Cancellation requests must be made at least 3 hours prior to the class start time (including the 3-hour window). Customer service will respond on business days and process the refund within 7 business days.
★★★ Cancellations made within 2 hours of the class start time will result in the full forfeiture of the deposit, and no refund will be provided. ★★★
Deposits will be refunded as account points. No direct cash refunds will be issued.
Your reservation will be held for 5 minutes after the scheduled start time. If you are late or do not show up, your reservation will be canceled without a refund.
In accordance with consumer protection regulations, consumers have the right to a 7-day appreciation period starting from the date of delivery of the product (the delivery date is based on the courier receipt). The 7-day period includes weekends and holidays.
Please note that the appreciation period is not a trial period. Upon receiving the product, please check the contents and ensure the product quantity is correct within three days (including holidays). (Please do not open the product if you are unsure about whether to proceed with the return.) Please contact Customer Service via Line: @vigorlife within the 7-day appreciation period and provide the following details for your return or exchange request:
Name
Phone
Address
Order Number
Ordered Product(s)
Reason for Return/Exchange
After your request is received, we will confirm your return/exchange within three working days (excluding weekends and public holidays). Once the return/shipping process is completed, please keep the courier tracking receipt for future reference. (Overseas buyers are excluded from this policy.)
Please be aware that malicious refusal to accept goods is punishable under Article 184, Paragraph 1 of the Civil Code: "Any person who intentionally or negligently infringes on the rights of others shall be liable for damages. The same applies to those who harm others through actions contrary to good morals."
Return requests submitted more than 7 days after receiving the product, or if the original packaging has been opened or is missing.
Products that are marked in the description as "non-returnable after opening or use," such as personal hygiene items or consumables.
For combination products, all items (including gifts) must be returned together; individual items cannot be returned.
Products that have been altered or modified by the customer are no longer in their original condition. (Please inspect your product before use to avoid returns.)
If the product has been opened and is not defective or damaged, we cannot accept a return or exchange.
No returns or exchanges for incorrect orders caused by the customer's mistake in purchasing.
No returns or exchanges for promotional or discounted items.
A. The product must include the main item, accessories, gifts, warranty, original packaging (bags, boxes, papers), and all accompanying documents. If the product is used, lost, damaged, or missing parts, a fee will be deducted to restore the product to its original condition. We recommend you retain the original shipping box (or bag) until the appreciation period expires.
B. Consumables or personal hygiene products such as accessories or electric toothbrushes cannot be returned once opened or used, unless the product is defective. Please do not open the product if you plan to return it. If the product is opened, a retail fee for consumable materials will be deducted from the refund.
C. If the return request is not completed within 7 days of the application due to inability to contact or retrieve the product, the return request will be automatically canceled, and no further requests can be made.
D. Add-on Product Return Policy: If the order includes an add-on item (or bundle discount), the entire order must be returned. If part of the order is kept and the total order no longer meets the promotional discount criteria, the add-on product will be charged at the original price.
E. Group Purchase Return Policy: If part of the product is kept, the original order will no longer qualify for the discount, and the remaining products will be refunded at the individual price, minus the discount difference.
A. Exchanges are based on defective products. When receiving your product, please confirm that all contents are complete, and keep a complete unboxing video (including the package receipt + unboxing video). If the 7-day appreciation period has passed or the unboxing video is unavailable, we cannot accept an exchange. To avoid disputes, please inspect the product upon arrival.
B. Group Purchase or Defective Product Exchanges: Exchanges are only available for the same style, color, and size.
C. Consumable or Personal Hygiene Product Exchanges: These cannot be exchanged unless the product is defective. Once opened or used, these products are not eligible for exchange.
D. Product Damage Due to Improper Use: If the product is damaged, scratched, soiled, or the packaging is incomplete due to improper handling or usage by the customer, we cannot accept an exchange.
E. Color Difference: Due to different screen resolutions, product images may vary slightly from the actual product. The exchange will be based on the manufacturer’s judgment.
F. Product Packaging: Please do not attach the logistics label directly on the original packaging. Use additional outer packaging to prevent damage to the original box or packaging.
After receiving the returned product and confirming its condition, the quality control team will forward it to Jinshuo Finance for processing. Refunds will be processed according to the payment method used.
A. Shipping Costs: Customers must cover the shipping costs for both sending and returning the product. An amount of $150 x 2 = $300 will be deducted from the refund as shipping fees. Shipping costs are non-refundable.
B. Refund Time: After product inspection, the refund process will take approximately 5–7 business days (excluding cash on delivery).
C. Credit Card Payment: Refunds will be credited back to the original credit card. If the refund is processed after the credit card statement date, the amount will appear on the following month’s statement.
D. ATM Transfer: Refunds will be transferred back to the original bank account. Please check your account or passbook for confirmation.
E. Cash on Delivery: Please provide a copy of the original purchaser's refund account (bank name, branch, code, account number, and account holder name) to Customer Service at info@buddyphones.tw or Line ID @vigorlife. Once the product is verified, we will process the refund within 10–14 business days.
F. Group Purchase Refund Rules: If part of the product is kept, the original order no longer qualifies for the discount, and the remaining products will be refunded at the original price minus the discount difference.
Our products are often limited or exclusive, and if multiple customers order the same item at the same time, priority will be given to the customer who placed the order first. We appreciate your understanding.
We reserve the right to modify or update the Return and Exchange Policy. Changes will take effect after being posted on our website.
We are pleased to welcome you to GAGA monster Slime Monster Planet (hereinafter referred to as "this website"). To ensure you can safely use the services and information provided by this website, we explain our Privacy Protection Policy to safeguard your rights. Please read the following content carefully:
This Privacy Protection Policy outlines how we handle the personal identification data collected when you use the services of this website. The policy does not apply to linked websites outside of this website, nor to individuals who are not authorized or involved in managing this website.
When you visit this website or use the services provided, we may ask you to provide necessary personal data depending on the nature of the service. We will handle and use your personal data only within the scope of the specific purpose for which it was collected.
Without your written consent, this website will not use your personal data for other purposes.
For interactive functions such as using service inboxes or surveys, we will retain the information you provide, such as name, email address, contact details, and usage time.
When browsing the site, the server will automatically record related actions, including the IP address of the device you are using, the time of use, the browser used, browsing, and click data. These records are for internal use to improve website services and will not be disclosed to external parties.
To provide accurate services, we will aggregate and analyze the survey data we collect. Statistical data or descriptive text generated from this analysis will be published only for internal research purposes and will not involve specific personal information.
You may request to correct or delete your account or any personal data collected by this website. Please refer to the contact information provided at the bottom of the page.
The website’s servers are equipped with firewalls, antivirus systems, and other relevant information security devices and necessary protective measures. We take strict security measures to protect your personal data, and only authorized personnel are allowed to access it. All related personnel have signed confidentiality agreements and will be legally punished if they violate their confidentiality obligations.
When it is necessary for business purposes to outsource services to other entities, we require them to comply with confidentiality obligations and take necessary verification measures to ensure compliance.
This website may provide links to other websites. You may visit other websites through these links, but those external websites are not covered by this website’s Privacy Protection Policy. Please refer to the privacy policies of those linked websites.
This website will not provide, exchange, rent, or sell any of your personal data to individuals, groups, private enterprises, or government agencies unless required by law or contractual obligations.
Situations where data may be shared include but are not limited to:
With your written consent.
As explicitly required by law.
To protect your life, body, freedom, or property.
For public interest, when collaborating with government agencies or academic research institutions for statistical or academic research purposes, where the data is anonymized.
If your actions on the website violate the terms of service or may harm the rights of the website or other users, or cause harm to anyone, personal data may be disclosed for identification, contact, or legal action purposes.
For your benefit.
When we outsource to third-party vendors for collecting, processing, or using your personal data, we ensure proper supervision and management of these vendors to comply with confidentiality requirements.
To provide the best service, this website may place and access cookies on your computer. If you do not wish to accept the writing of cookies, you can set your browser’s privacy level to "high" to reject cookies. However, some functions of the website may not work properly.
This website’s Privacy Protection Policy may be revised as needed. The revised terms will be posted on the website.
If you have any questions about this Privacy Policy or wish to request changes or removal of your personal data, please visit our "Contact Us" page to submit your form.